Notes from building the platform.
Release notes, decisions we made and what running a hosting business taught us.
Open Source vs Commercial Hosting Billing: Real Costs
Compare open source and commercial hosting billing platforms on real cost and features, and learn where open source breaks down as you scale.
Read moreHosting Auto-Suspension: Build a Grace Period & Dunning Ladder
Learn how to design a grace period and dunning ladder for hosting auto-suspension that separates payment failures from abuse, so reliable customers stay online.
Read moreWhat Provisioning Means in Hosting: Order to Live Account
Provisioning in hosting turns a paid order into a live account. This walkthrough explains each step from checkout to server setup, so you know what happens behind the scenes.
Read moreHosting Automation Alert Triage: Blast Radius and Customer Impact
Learn a practical framework to classify hosting automation failures by blast radius and customer impact, so you know which alerts need immediate action, which can wait, and which are just noise.
Read moreHosting Billing Red Flags: When to Automate Invoicing
Spot the operational red flags that mean your hosting business has outgrown spreadsheets and manual invoicing. Learn when to automate billing and provisioning.
Read moreMulti-Currency Hosting Pricing: Fixed vs Live Rates
Learn when to lock fixed price lists per region and when to use live exchange-rate conversion at checkout for your hosting business. This guide helps you decide the best multi-currency pricing strategy.
Read moreUptime SLA Explained: 99.9% vs 99.99% Downtime Minutes
Translate uptime SLAs like 99.9% and 99.99% into real monthly downtime minutes and learn how to set maintenance windows, monitor effectively, and communicate with customers.
Read moreReduce PCI DSS Scope in Hosting Billing: A Practical Guide
Learn how to reduce PCI DSS scope in your hosting billing system by tokenizing card data, masking customer PII in admin panels, and enforcing least-privilege staff roles.
Read morePayment Gateway Selection for Hosting Resellers: Beyond Fees
Compare payment gateways for hosting resellers on chargeback handling, payout timing, currency coverage, and PCI scope. Choose the right one beyond transaction fees.
Read moreHosting Billing Proration and Refund Rules: A Practical Guide
Master proration, credit notes, and refund rules in hosting billing. Learn how to handle mid-cycle upgrades, downgrades, cancellations, and failed payments without disputes.
Read moreHow Provisioning Modules Map Billing Events to cPanel, Plesk, and Virtualmin API Calls
Learn how provisioning modules translate billing events into cPanel, Plesk, and Virtualmin API calls, and how to handle failures and reconcile accounts created in the panel but not in billing.
Read moreGDPR Data Export for Hosting Resellers: What to Deliver
A practical GDPR data-export matrix for hosting resellers: know exactly which customer, billing, domain, and server records you hold and how to deliver access, portability, and erasure requests.
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